Information Technology Support Technician

Education, Licenses, Certifications, and Training Requirements

• Working towards a computer-related degree in networking, computer science, or a related field, or equivalent experience;
• Preferred 1-2 years related on-the-job experience providing technology support or any equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Must maintain a valid Class C Driver’s License.
• Must be insurable under county’s insurance policy.

Experience and Preferred Qualification

• Diverse technological background and experience on systems, including but not limited to computer networking and security, website design, helpdesk support, hardware repair, software support, wireless and mobile systems, and geographic information systems.
• Familiarity with help desk environment and related processes.
• Passion for problem-solving and customer service.
• Experience working in a tech-related field.
• Ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient, friendly demeanor with great aptitude for listening.

Knowledge, Skills, and Abilities

Skill in prioritizing and planning.
Ability to communicate with others using tact and diplomacy.
Ability to self-direct and exercise considerable judgment.
Ability to diagnose and resolve a variety of technical problems.
Ability to adapt to change and take initiative and work with limited supervision.
Must be capable of regular and predictable attendance in order to perform assigned tasks.
Must receive, review, and understand the policies of the county as set forth in the Employee Handbook and agree to abide by those terms and conditions.

Work Environment

• The position is in an indoor office setting and requires frequent use of office equipment such as computers, copiers, fax machines, and telephones.
• This position will cover multiple locations throughout the county. Frequent travel within the county borders will occur.
• Travel outside of the county for position-related matters, such as training and meetings, will be necessary on occasion.

Physical Demands

• Position requires frequent use of fingers, hands, and close vision.
• Position requires some interaction/communication with other employees as well as department affiliates.
• Work requires the employee to sit for up to eight hours at a time and to occasionally stand, bend, reach, work at a counter, lift and carry items weighing up to 20 pounds, 50 pounds with assistance.
• Position may require occasional weekend, early morning, and late-night work hours. Holiday work may be required in case of emergency.

This position shall have ability to carry out these duties and responsibilities in conformity with established policies and procedures and shall utilize time in such a way as to fulfill the objectives of this position and the County.

This job description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

Clayton County reserves the right to revise or change the job responsibilities as business needs arise. This job description does not constitute a written or implied contract of employment, other than an "at-will" employment relationship.