Frequently Asked Questions

Anyone living in the rural areas of Clayton County, or anyone with a business or other actively used site, is required by County Ordinance to have an address marker that is uniform to the County 911 system. Additionally, any time a sign is lost or damaged, it is the property owner’s responsibility to fill out an application for a replacement.

Each household, cell phone, or business pays a monthly fee of $1.00 on each telephone line that appears on their phone bill. If you have a landline, the full dollar goes to the Clayton County E911 fund. A portion of the $1.00 charge on your cell phone goes directly to Clayton County E911, and a portion goes to the state 911 program.

An application is made on the Geopermits website (link). The 911 Coordinator will review the application, and an address assignment will be made. Signs are ordered at the end of each quarter, and notification will be made when they are ready for pick up or once the county installs the sign, depending on your installation choice in the application.

If you have questions regarding the application, please reach out to 911 Coordinator Samantha Rumph at 563-245-1251 or 911@claytoncountyia.gov.

If you are located within the city limits of any town in Clayton County, reach out to your city clerk for address assignment.

The current fee for a marker is $75.00 if the property owner installs the sign themselves and $150.00 if they would like Clayton County personnel to do the installation. The fee includes your sign, post, and hardware.

The Clayton County Communication Center is able to communicate with the hearing/speech impaired by using a TTY/TDD interface. If a caller uses a TTY/TDD, the caller should place the phone receiver in the TTY and dial 911. After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call. Give the dispatchers a moment to respond. If a deaf or hearing/speech impaired caller doesn’t have a TTY/TDD, the caller should call 911 and stay on the line. Not hanging up leaves the line open, the caller’s address is displayed on the dispatcher’s screen, and help will be sent. Clayton County also has the ability to receive text to 911 as an option.

911 is the number to call for emergency services (police, medical, and fire). A 911 call goes over dedicated phone lines to the 911 Public Safety Answering Point (PSAP) for the area the caller is calling from, and trained personnel then send the emergency help needed. The very first 911 service in the nation was implemented in Haleyville, Alabama, in February of 1968.